Thursday, 20 December 2012

Stock very low again

Even though we ordered much more than we needed, the Xmas rush had cleared out our emergency stock. We are pretty much out of everything except Butt Rub and Malt Salt again now. New stock is due in again in a few weeks as soon as it arrives from the US.

Tuesday, 18 December 2012

Phew

Everything is now back in stock apart from Applewood. Everything that was outstanding is now gone and should arrive in time for Xmas.

All orders that don't contain Applewood will be going out promptly as usual - this is typically within 24 hours of receiving payment. We have low supplies of Original, Peppered and Cheddar but still have enough to be sending these out for the next few days. As ever, check out our Stock page for the latest situation.

Monday, 17 December 2012

Orders going out

Our express shipments are trickling in from the US and we've been furiously packing all day to get orders out. If you have an outstanding order you should receive it later this week. Enjoy!

Friday, 14 December 2012

Good shipment update!

The latest tracking information shows that we should get our express shipments of Bacon Salt by this coming Monday. We will be working throughout the day and night once it arrives to get the outstanding orders out as quickly as possible. Thanks for your patience!

Wednesday, 12 December 2012

Shipping update

In light of the stock situation, we wanted to give you a completely transparent update about what's been happening.

We have spoken at length to J&D's and the US shipping company over the last few days. The upshot is that out outstanding orders have gone completely missing and we have no idea when they should arrive. As this is completely unacceptable, we have made some smaller "emergency" orders that have now been sent by priority courier. They should now be with us in 3-5 days so hopefully most if not all of the outstanding orders will be able to be dispatched by next Monday.

Once again, we're really sorry about the inconvenience. This has been really frustrating for us and is completely out of our control.

Tuesday, 11 December 2012

Bad news

There's a Bacon Salt shortage! We spoke at length on the phone to J&D's last night and it turns out that our last two container-loads have gone missing somewhere in the shipping system between Seattle and the UK. We ordered these ages and ages ago and we're desperately trying to work out what's gone happened on both sides of the Atlantic. However, at the moment it's looking like we won't have stock in time to send out by Royal Mail's last posting date for Xmas.

We're completely gutted about this as we were told that we would have received more than enough stock over the weekend and it's only emerged now that the shipments are completely lost. We know there's nothing we can do to make it up to you guys but for the time being, please bear with us. Unfortunately there will be a delay on all orders being sent out due to this. We're really sorry :(

Friday, 7 December 2012

Tracking update

Good news! The tracking information for our new stock indicates it should arrive with us early next week. So we will be fully stocked again with all flavours by then. We expect to begin shipping out all outstanding orders by Tuesday.

Thursday, 6 December 2012

Bacon Shaving Cream

J&D's have announced yet another hit new product in their quest to make the world ever-more Bacony. Not content with Bacon Popcorn, Bacon Mayonnaise, BaconSeeds, Bacon Coutons, Bacon Coffins and even Bacon Lube (ew), they've taken things to the next level.

Announcing: Bacon Shaving Cream!

J&D's Bacon Shaving Cream is a high end, luxurious bacon-scented shaving cream for all skin types. It is best used after a hot shower or before an important date with someone you may want to spend the rest of your life with.

With just one use of J&Ds Bacon Shaving Cream, you will smell and feel like a champion. Prepare to be loved, admired and possibly be eaten by bears.

If you're interesting in us bringing Bacon Shaving Cream to the UK, please sign up to our newsletter or send us an email to register your interest.

Wednesday, 5 December 2012

Stock update

Unfortunately, shipments that were due to arrive have been delayed in the Xmas rush. These shipments were supposed to make up our stock during before Xmas but they will no longer arrive in time. As such, we are out of stock for Cheddar, Original, Jalapeno, Malt and Natural. We have very limited stocks of Hickory, Applewood and Maple but good supplies of Peppered.

We know how frustrating this is especially before Xmas. We are very sorry but if you need your orders urgently, please consider ordering Peppered flavour (it's one of our favourites). Otherwise, all orders for other flavours will be sent on a first-come-first-served basis as soon as we get our restock in.

Tuesday, 4 December 2012

Stock issues

We received our shipment of Cheddar and Original this week. Unfortunately due to the backlog of orders, we sold out instantly again! We've spent the last 24 hours desperately packaging outstanding orders and they will be going out this week. 99% of orders have been fulfilled and dispatched. However, as J&D's forgot to send us some of the flavours we ordered, there are still some packages waiting for new stock before we can send them out. More containers of delicious Bacon Salt are on their way from Seattle.

Unfortunately, as the rush is showing no sign of halting any time soon, we're now currently out of Original, Cheddar and Malt Salt for new orders. If you need your Bacon Salt urgently, please consider swapping to other flavours instead. Sorry again for the inconvenience - we promise it will be worth it when it finally arrives!

Good news and bad news

We have mixed news for you on the stock situation. The good news is that our containers of Original and Cheddar have finally tracked into the UK and we expect them to arrive with us any day now. We will of course ship everything as soon as we possibly can once we get hold of the Bacon Salt.

Unfortunately, the bad news is that we've just run out of Malt Salt. So any orders containing jars of Malt Salt will have to be delayed until our new shipment arrives. As ever, you can always exchange for a jar of any other flavour free of charge.

Thanks for your patience.