Wednesday, 12 December 2012

Shipping update

In light of the stock situation, we wanted to give you a completely transparent update about what's been happening.

We have spoken at length to J&D's and the US shipping company over the last few days. The upshot is that out outstanding orders have gone completely missing and we have no idea when they should arrive. As this is completely unacceptable, we have made some smaller "emergency" orders that have now been sent by priority courier. They should now be with us in 3-5 days so hopefully most if not all of the outstanding orders will be able to be dispatched by next Monday.

Once again, we're really sorry about the inconvenience. This has been really frustrating for us and is completely out of our control.